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Este apartado muestra los servicios y procedimientos relacionados con los mismos que presta el Instituto Tecnológico de Canarias.

 

Servicios 

 

Respecto a los servicios que el ITC presta o puede prestar se pueden clasificar tanto por áreas como por la tipología del destinatario, según se trate de una Administración pública de la cual sea medio propio personificado o si se trata de otro tipo de entidad tanto pública como privada, en el siguiente documento se muestra el Dossier de Servicios del Instituto Tecnológico de Canarias

  • Catálogo de Servicios del Instituto Tecnológico de Canarias, S.A. (.pdf) (.docx) (.odt)

 

Administración pública de la cual sea medio propio personificado

  • Requisitos y condiciones de acceso a los servicios: Solicitud mediante el formulario electrónico situado en Contacto (itccanarias.org), seleccionando Tipo Consulta>Solicitud de Información, Área>(elegir área) y Acción>Solicitud de realización de un servicio e introduciendo la información necesaria para la realización del servicio. Dicha solicitud llegará a la jefatura del departamento del área que corresponda por razón de la materia objeto del encargo/servicio. 
  • Horario: 8:00 a 15:00
  • Tasas: No se cobran tasas por nuestros servicios
  • Tarifas o precios:
    • El histórico de tabla de Tarifas aplicables 2020-2024 se muestra en el siguiente archivo (.xlsx) (.ods)
    • Las tarifas aplicables para 2025 se encuentran en los siguientes archivos (.pdf) (.docx) (.odt)
  • Lista de espera para acceder a los servicios: La solicitud de realización de servicio generará una entrada en la lista de espera para acceder a los servicios en el caso de no poder atender inmediatamente la petición. En todo caso, se comunicará a la administración peticionaria su inclusión en dicha lista.
    • Lista de espera para acceder a los servicios en el ejercicio 2024 (.pdf) (.docx) (.odt) 
    • Histórico de lista de espera para acceder a los servicios (.xlsx) (.ods)

 

Otro tipo de entidad

  • Requisitos y condiciones de acceso a los servicios: Solicitud mediante el formulario electrónico situado en Contacto (itccanarias.org), seleccionando Tipo Consulta>Solicitud de Información, Área>(elegir área) y Acción>Solicitud de realización de un servicio e introduciendo la información necesaria para la realización del servicio. Dicha solicitud llegará a la jefatura del departamento del área que corresponda por razón de la materia objeto del encargo/servicio. 
  • Horario: 8:00 a 15:15
  • Tasas: No se cobran tasas por nuestros servicios
  • Tarifas o precios. Se elaborará por cada servicio una oferta de servicios que recogerá el contenido mínimo del servicio a prestar y el importe global de los mismos, desglosados los impuestos.
  • Lista de espera para acceder a los servicios
    • Lista de espera para acceder a los servicios en el ejercicio 2024 (.pdf) (.docx) (.odt) 
    • Histórico de lista de espera para acceder a los servicios (.xlsx) (.ods)
        

 

Procedimientos

 

Catálogo de procedimientos, incluyendo los de carácter tributario en su caso, con indicación de los que estén disponibles en formato electrónico

No existe catálogo de procedimientos.

Procedimiento para la presentación de quejas y reclamaciones sobre el funcionamiento de los servicios prestados por el ITC  

El sistema de gestión de las quejas, reclamaciones o sugerencia del ITC para la evaluación y mejora de la calidad de sus productos y servicios, está ajustado a un procedimiento en el que se puede encontrar una definición de lo que es cada modalidad, los medios a través de los cuales se puede presentar al ITC una queja, reclamación o sugerencia, los plazos y la forma de funcionamiento del sistema.

  • Procedimiento de Quejas, Reclamaciones y Sugerencias respecto a los servicios del ITC (.docx) (.odt)

Número de reclamaciones y número o proporción de aceptadas o resueltas a favor de los interesados

El Instituto Tecnológico de Canarias no ha recibido ninguna queja, reclamación o sugerencia sobre los servicios ofrecidos, por lo que no contamos con información estadística al respecto.

  • Histórico ejercicios 2019-2024 del número de quejas, reclamaciones y sugerencias (.xlsx) (.ods)

Canal interno de información de la Ley 2/2023 y principios esenciales del procedimiento de gestión

El canal interno de información de la Ley 2/2023 está en proceso de integración dentro del Canal Ético y de denuncias del ITC. Según dicha Ley 2/2023, de protección del informante, el canal interno de información es el mecanismo habilitado por las entidades para que las personas puedan comunicar de forma segura cualquier infracción normativa, irregularidad o conducta contraria a la legalidad o a los principios éticos y de buen gobierno. Este canal garantiza la confidencialidad de la identidad del informante, así como la protección frente a represalias.

En el caso del ITC, el canal interno de información se integra dentro del Canal Ético y de denuncias, configurándose como uno de sus componentes clave. A través de este canal, tanto personal interno como terceros relacionados con el centro pueden comunicar hechos que puedan constituir una infracción, cumpliendo así con lo establecido en la Ley 2/2023. El sistema está diseñado para garantizar un tratamiento responsable, confidencial y diligente de la información recibida, promoviendo una cultura de integridad y cumplimiento normativo dentro de la organización. 

Puedes acceder a través de https://www.itccanarias.org/web/es/canal-etico

 

Fecha de Actualización: 17 de marzo de 2025
Periodicidad: Anual
Tipo de información: Servicios y Procedimientos.

Todo el contenido de esta sección se encuentra disponible en los siguientes archivos de formato reutilizable: (.pdf) (.docx) (.odt)
 

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            [https://www.itccanarias.org/web/templates/itc/js/color.min.js] => Array
                (
                    [type] => text/javascript
                    [options] => Array
                        (
                            [framework] => 
                            [relative] => 
                            [pathOnly] => 
                            [detectBrowser] => 1
                            [detectDebug] => 1
                        )

                )

            [/web/templates/itc/js/bootstrap.min.js] => Array
                (
                    [type] => text/javascript
                    [options] => Array
                        (
                        )

                )

            [/web/templates/itc/js/jquery.sticky.js] => Array
                (
                    [type] => text/javascript
                    [options] => Array
                        (
                        )

                )

            [/web/templates/itc/js/main.js] => Array
                (
                    [type] => text/javascript
                    [options] => Array
                        (
                        )

                )

            [/web/templates/itc/js/frontend-edit.js] => Array
                (
                    [type] => text/javascript
                    [options] => Array
                        (
                        )

                )

        )

    [_script] => Array
        (
            [text/javascript] => 
        jQuery(document).ready(function($) {
            var color = net.brehaut.Color("#0095F8");
    
            $("#sp-page-title").addClass("itc_page_heading");
            $("#sp-page-title #sp-title .sp-column").html("
Servicios y procedimientos
");
            $("#sp-page-title").append("
");
            jQuery("#itc_area_color_bar").css("background", color);
    
            $("#sp-page-title")
                .css("background", color)
                .css("background", `linear-gradient(90deg, ${color.setAlpha(0.1)} 0%, ${color.setAlpha(0.6)} 100%),url(https://www.itccanarias.org/web/images/transparencia/BannerEmpleo2.png)`)
                .css("background-size","100%, cover")
                .css("background-position","50% 50%, 50% 50%");
            
        });
    
var sp_preloader = '0';

var sp_gotop = '1';

var sp_offanimation = 'default';

        )

    [scriptOptions:protected] => Array
        (
        )

    [_styleSheets] => Array
        (
            [/web/media/com_icagenda/icicons/style.css] => Array
                (
                    [type] => text/css
                    [options] => Array
                        (
                            [relative] => 
                            [version] => auto
                            [pathOnly] => 
                            [detectBrowser] => 1
                            [detectDebug] => 1
                        )

                )

            [//fonts.googleapis.com/css?family=Open+Sans:300,300italic,regular,italic,600,600italic,700,700italic,800,800italic&subset=latin] => Array
                (
                    [type] => text/css
                    [options] => Array
                        (
                        )

                )

            [//fonts.googleapis.com/css?family=Montserrat:regular,700&subset=latin] => Array
                (
                    [type] => text/css
                    [options] => Array
                        (
                        )

                )

            [/web/templates/itc/css/bootstrap.min.css] => Array
                (
                    [type] => text/css
                    [options] => Array
                        (
                        )

                )

            [/web/templates/itc/css/template.css] => Array
                (
                    [type] => text/css
                    [options] => Array
                        (
                        )

                )

            [https://www.itccanarias.org/web/templates/itc/fontawesome/css/all.min.css] => Array
                (
                    [type] => text/css
                    [options] => Array
                        (
                            [relative] => 
                            [pathOnly] => 
                            [detectBrowser] => 1
                            [detectDebug] => 1
                        )

                )

            [/web/templates/itc/css/frontend-edit.css] => Array
                (
                    [type] => text/css
                    [options] => Array
                        (
                        )

                )

        )

    [_style] => Array
        (
            [text/css] => body{font-family:Open Sans, sans-serif; font-size:15px; font-weight:normal; }
h1{font-family:Montserrat, sans-serif; font-size:40px; font-weight:normal; }
h2{font-family:Montserrat, sans-serif; font-size:28px; font-weight:normal; }
h3{font-family:Montserrat, sans-serif; font-size:20px; font-weight:normal; }
h4{font-family:Open Sans, sans-serif; font-size:17px; font-weight:700; }
h5{font-family:Open Sans, sans-serif; font-size:17px; font-weight:normal; }
h6{font-family:Open Sans, sans-serif; font-size:15px; font-weight:normal; }
#cmc-signup-143, #cmc-signup-145{    border-radius: 15px;border: none;
    overflow: hidden;
    width: 410px;
    height: auto;
    display: flex;
    justify-content: center;
    text-align: center;
    margin-left: -200px;}
.row-fluid, .control-group{    margin: 2rem 0;}

.cmc-popup-subscribe{text-align:center}
.cmc-popup-subscribe button{    font-size: 20px; width: 60%;
    border-radius: 50px;}

.cmc-fade, #cmc-signup-143, #cmc-signup-145 {display: none !important;}

.cmc-popup-header{display:none}

.cmc-popup-subscribe{border-top:none;}

.cmc-popup-container input[type=text]{
width:60%;}

.cmc-popup-close{background:white;}

#jform_cmc_groups_EMAIL-lbl, #jform_cmc_groups_FNAME-lbl{
opacity: 0;
    position: absolute;}

.itemid-564, .not-home .n2-section-smartslider{
display:block !important;
    height: 500px;
}

.itemid-564 .n2-ss-slider {
    height: 500px;
}

#sv_apptpro_request{
border:none;
}

.sv_table_cell_name {
    width: 30%;
}
.view-booking_screen_simple input{
    margin: 1rem 0;
}

@media (min-width: 1400px) {
.container {
max-width: 1140px;
}
}
        )

    [_metaTags] => Array
        (
            [http-equiv] => Array
                (
                    [content-type] => text/html; charset=utf-8
                )

            [name] => Array
                (
                    [keywords] => investigación, innovación, desarrollo, canarias, agua, renovables, biotecnología, computación, ciencia, tecnología, sostenible
                    [rights] => 
                )

            [property] => Array
                (
                    [og:title] => 
                    [og:description] => Somos una empresa pública con más de 25 años de actividad que apuesta por la ciencia y la tecnología como piezas esenciales en el proceso de transformación socioeconómica y el desarrollo sostenible de las Islas Canarias.
                    [og:image] => https://www.itccanarias.org/web/images/IconoZonasComunes_Transito512x512.png
                    [og:image:secure_url] => https://www.itccanarias.org/web/images/IconoZonasComunes_Transito512x512.png
                    [og:url] => https://www.itccanarias.org/web/es/perfil-del-contratante
                    [og:type] => website
                )

        )

    [_engine] => 
    [_type] => html
    [mediaVersion:protected] => 4f60030ae12abf8e1740a782b0d7412e
    [helix3] => Helix3 Object
        (
            [document:Helix3:private] => Joomla\CMS\Document\HtmlDocument Object
 *RECURSION*
            [importedFiles:Helix3:private] => Array
                (
                )

            [_less:Helix3:private] => 
            [load_pos:Helix3:private] => 
            [inPositions:Helix3:private] => Array
                (
                    [0] => top1
                    [1] => copyright
                    [2] => logo
                    [3] => menu
                    [4] => helixpreloader
                    [5] => top1
                    [6] => title
                )

            [loadFeature] => Array
                (
                    [top1] => Array
                        (
                            [0] => Array
                                (
                                    [feature] => 
                                    [load_pos] => 
                                )

                            [5] => Array
                                (
                                    [feature] => 
                                    [load_pos] => default
                                )

                        )

                    [copyright] => Array
                        (
                            [1] => Array
                                (
                                    [feature] => © 2025 Instituto Tecnológico de Canarias, S.A.
                                    [load_pos] => default
                                )

                        )

                    [logo] => Array
                        (
                            [2] => Array
                                (
                                    [feature] => 
                                    [load_pos] => default
                                )

                        )

                    [menu] => Array
                        (
                            [3] => Array
                                (
                                    [feature] => 			

				 
				
				
			

		
                                    [load_pos] => 
                                )

                        )

                    [helixpreloader] => Array
                        (
                            [4] => Array
                                (
                                    [feature] => 
                                    [load_pos] => 
                                )

                        )

                    [title] => Array
                        (
                            [6] => Array
                                (
                                    [feature] => 
                                    [load_pos] => 
                                )

                        )

                )

        )

)