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  Formatos Reutilizables (.pdf) (.docx) (.odt)

 

Este apartado muestra los servicios y procedimientos relacionados con los mismos que presta el Instituto Tecnológico de Canarias.

 

Servicios 

 

Respecto a los servicios que el ITC presta o puede prestar se pueden clasificar tanto por áreas como por la tipología del destinatario, según se trate de una Administración pública de la cual sea medio propio personificado o si se trata de otro tipo de entidad tanto pública como privada, en el siguiente documento se muestra el Dossier de Servicios del Instituto Tecnológico de Canarias

  • Catálogo de Servicios del Instituto Tecnológico de Canarias, S.A. (.pdf) (.docx) (.odt)

 

Administración pública de la cual sea medio propio personificado

  • Requisitos y condiciones de acceso a los servicios: Solicitud por correo electrónico de servicio a la jefatura del departamento del área que corresponda por razón de la materia objeto del encargo/servicio, y en el caso que se desconozca al correo electrónico: Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo., que en función del área redireccionará a la jefatura de departamento correspondiente.
  • Horario: 8:00 a 15:00
  • Tasas: No se cobran tasas por nuestros servicios
  • Tarifas o precios: Se adjunta la Orden por la que se aprueban las Tarifas aplicables a las actuaciones a realizar durante el ejercicio 2023 por la Sociedad Mercantil Pública “Instituto Tecnológico de Canarias, S.A.” (ITC), como medio propio personificado de la Administración Pública de la Comunidad Autónoma de Canarias, sus Organismos autónomos, y demás entidades vinculadas o dependientes de la misma, así como de determinadas entidades locales canarias y de sus organismos autónomos y demás entidades vinculadas o dependientes de las mismas (.pdf) (.docx) (.odt). El histórico de tabla de Tarifas aplicables se muestra en el siguiente archivo (.xlsx) (.ods)
  • Lista de espera para acceder a los servicios: No hay lista de espera para acceder a los servicios. 

 

Otro tipo de entidad

  • Requisitos y condiciones de acceso a los servicios: Solicitud por correo electrónico de servicio a la jefatura del departamento del área que corresponda por razón de la materia objeto del encargo/servicio, y en el caso que se desconozca al correo electrónico: Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo., que en función del área redireccionará a la jefatura de departamento correspondiente.
  • Horario: 8:00 a 15:15
  • Tasas: No se cobran tasas por nuestros servicios
  • Tarifas o precios. Se elaborará por cada servicio una oferta de servicios que recogerá el contenido mínimo del servicio a prestar y el importe global de los mismos, desglosados los impuestos.
  • Lista de espera para acceder a los servicios: No hay lista de espera para acceder a los servicios.
      

 

Procedimientos

 

Catálogo de procedimientos, incluyendo los de carácter tributario en su caso, con indicación de los que estén disponibles en formato electrónico

No existe catálogo de procedimientos.

Procedimiento para la presentación de quejas y reclamaciones sobre el funcionamiento del servicio.  

El sistema de gestión de las quejas, reclamaciones o sugerencia del ITC para la evaluación y mejora de la calidad de sus productos y servicios, está ajustado a un procedimiento en el que se puede encontrar una definición de lo que es cada modalidad, los medios a través de los cuales se puede presentar al ITC una queja, reclamación o sugerencia, los plazos y la forma de funcionamiento del sistema.

Número de reclamaciones y número o proporción de aceptadas o resueltas a favor de los interesados.

El Instituto Tecnológico de Canarias no ha recibido ninguna queja, reclamación o sugerencia, por lo que no contamos con información estadística al respecto.

Canal interno de información de la Ley 2/2023 y principios esenciales del procedimiento de gestión

El canal interno de información de la Ley 2/2023 está en proceso de integración dentro del Canal Ético y de denuncias del ITC  https://www.itccanarias.org/web/es/canal-etico

 

Fecha de Actualización: 30 de junio de 2023
Periodicidad: Anual
Tipo de información: Servicios y Procedimientos.


 

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            $("#sp-page-title #sp-title .sp-column").html("
Servicios y procedimientos
");
            $("#sp-page-title").append("
");
            jQuery("#itc_area_color_bar").css("background", color);
    
            $("#sp-page-title")
                .css("background", color)
                .css("background", `linear-gradient(90deg, ${color.setAlpha(0.1)} 0%, ${color.setAlpha(0.6)} 100%),url(https://www.itccanarias.org/web/images/transparencia/BannerEmpleo2.png)`)
                .css("background-size","100%, cover")
                .css("background-position","50% 50%, 50% 50%");
            
        });
    
var sp_preloader = '0';

var sp_gotop = '1';

var sp_offanimation = 'default';

        )

    [scriptOptions:protected] => Array
        (
        )

    [_styleSheets] => Array
        (
            [/web/media/com_icagenda/icicons/style.css] => Array
                (
                    [type] => text/css
                    [options] => Array
                        (
                            [relative] => 
                            [version] => auto
                            [pathOnly] => 
                            [detectBrowser] => 1
                            [detectDebug] => 1
                        )

                )

            [//fonts.googleapis.com/css?family=Open+Sans:300,300italic,regular,italic,600,600italic,700,700italic,800,800italic&subset=latin] => Array
                (
                    [type] => text/css
                    [options] => Array
                        (
                        )

                )

            [//fonts.googleapis.com/css?family=Montserrat:regular,700&subset=latin] => Array
                (
                    [type] => text/css
                    [options] => Array
                        (
                        )

                )

            [/web/templates/itc/css/bootstrap.min.css] => Array
                (
                    [type] => text/css
                    [options] => Array
                        (
                        )

                )

            [/web/templates/itc/css/template.css] => Array
                (
                    [type] => text/css
                    [options] => Array
                        (
                        )

                )

            [https://www.itccanarias.org/web/templates/itc/fontawesome/css/all.min.css] => Array
                (
                    [type] => text/css
                    [options] => Array
                        (
                            [relative] => 
                            [pathOnly] => 
                            [detectBrowser] => 1
                            [detectDebug] => 1
                        )

                )

            [/web/templates/itc/css/frontend-edit.css] => Array
                (
                    [type] => text/css
                    [options] => Array
                        (
                        )

                )

        )

    [_style] => Array
        (
            [text/css] => body{font-family:Open Sans, sans-serif; font-size:15px; font-weight:normal; }
h1{font-family:Montserrat, sans-serif; font-size:40px; font-weight:normal; }
h2{font-family:Montserrat, sans-serif; font-size:28px; font-weight:normal; }
h3{font-family:Montserrat, sans-serif; font-size:20px; font-weight:normal; }
h4{font-family:Open Sans, sans-serif; font-size:17px; font-weight:700; }
h5{font-family:Open Sans, sans-serif; font-size:17px; font-weight:normal; }
h6{font-family:Open Sans, sans-serif; font-size:15px; font-weight:normal; }
#cmc-signup-143, #cmc-signup-145{    border-radius: 15px;border: none;
    overflow: hidden;
    width: 410px;
    height: auto;
    display: flex;
    justify-content: center;
    text-align: center;
    margin-left: -200px;}
.row-fluid, .control-group{    margin: 2rem 0;}

.cmc-popup-subscribe{text-align:center}
.cmc-popup-subscribe button{    font-size: 20px; width: 60%;
    border-radius: 50px;}

.cmc-fade, #cmc-signup-143, #cmc-signup-145 {display: none !important;}

.cmc-popup-header{display:none}

.cmc-popup-subscribe{border-top:none;}

.cmc-popup-container input[type=text]{
width:60%;}

.cmc-popup-close{background:white;}

#jform_cmc_groups_EMAIL-lbl, #jform_cmc_groups_FNAME-lbl{
opacity: 0;
    position: absolute;}

.itemid-564, .not-home .n2-section-smartslider{
display:block !important;
    height: 500px;
}

.itemid-564 .n2-ss-slider {
    height: 500px;
}

#sv_apptpro_request{
border:none;
}

.sv_table_cell_name {
    width: 30%;
}
.view-booking_screen_simple input{
    margin: 1rem 0;
}

@media (min-width: 1400px) {
.container {
max-width: 1140px;
}
}
        )

    [_metaTags] => Array
        (
            [http-equiv] => Array
                (
                    [content-type] => text/html; charset=utf-8
                )

            [name] => Array
                (
                    [keywords] => investigación, innovación, desarrollo, canarias, agua, renovables, biotecnología, computación, ciencia, tecnología, sostenible
                    [rights] => 
                )

            [property] => Array
                (
                    [og:title] => 
                    [og:description] => Somos una empresa pública con más de 25 años de actividad que apuesta por la ciencia y la tecnología como piezas esenciales en el proceso de transformación socioeconómica y el desarrollo sostenible de las Islas Canarias.
                    [og:image] => https://www.itccanarias.org/web/images/IconoZonasComunes_Transito512x512.png
                    [og:image:secure_url] => https://www.itccanarias.org/web/images/IconoZonasComunes_Transito512x512.png
                    [og:url] => https://www.itccanarias.org/web/es/portal-de-transparencia
                    [og:type] => website
                )

        )

    [_engine] => 
    [_type] => html
    [mediaVersion:protected] => 64bcef33d3265e6dd27fa55260697e05
    [helix3] => Helix3 Object
        (
            [document:Helix3:private] => Joomla\CMS\Document\HtmlDocument Object
 *RECURSION*
            [importedFiles:Helix3:private] => Array
                (
                )

            [_less:Helix3:private] => 
            [load_pos:Helix3:private] => 
            [inPositions:Helix3:private] => Array
                (
                    [0] => top1
                    [1] => copyright
                    [2] => logo
                    [3] => menu
                    [4] => helixpreloader
                    [5] => top1
                    [6] => title
                )

            [loadFeature] => Array
                (
                    [top1] => Array
                        (
                            [0] => Array
                                (
                                    [feature] => 
                                    [load_pos] => 
                                )

                            [5] => Array
                                (
                                    [feature] => 
                                    [load_pos] => default
                                )

                        )

                    [copyright] => Array
                        (
                            [1] => Array
                                (
                                    [feature] => © 2023 Instituto Tecnológico de Canarias, S.A.
                                    [load_pos] => default
                                )

                        )

                    [logo] => Array
                        (
                            [2] => Array
                                (
                                    [feature] => 
                                    [load_pos] => default
                                )

                        )

                    [menu] => Array
                        (
                            [3] => Array
                                (
                                    [feature] => 			

				 
				
				
			

		
                                    [load_pos] => 
                                )

                        )

                    [helixpreloader] => Array
                        (
                            [4] => Array
                                (
                                    [feature] => 
                                    [load_pos] => 
                                )

                        )

                    [title] => Array
                        (
                            [6] => Array
                                (
                                    [feature] => 
                                    [load_pos] => 
                                )

                        )

                )

        )

)